Frequently Asked Questions

Start with the scents you enjoy and the occasion you have in mind. Read the product’s name, concentration and size, then compare the notes or descriptions where provided. If a listing leaves an important detail unclear, ask us before ordering.

Check the fragrance name, concentration, bottle volume and whether the listing is for one bottle or a set. For sets, review the individual items and sizes. Do not assume a photograph represents every packaging edition.

Longevity and projection can vary with the fragrance, how it is worn and the wearer. This page does not promise a fixed wear time. Refer to the product description and ask about any specific concern before purchase.

Our existing Our Promise page describes a commitment to genuine fragrances. If you have a concern about an order, contact us with the product name, order number and photos of the box, bottle and labels. A third-party batch-code result alone should not be treated as proof of authenticity.

Cash on delivery is active. Select it when offered for your order and review the amount and any displayed charges.

Use the payment methods displayed for your order and review the final total before confirming your purchase.

The storefront currently displays AED for its UAE selection. Review the currency and final amount shown for your order before confirming a purchase.

Email luxurynotes5@gmail.com as soon as possible with your order number and requested change. Wait for confirmation: a request is not confirmation of a change or cancellation. No guaranteed cancellation cutoff is stated.

We deliver within the UAE across Dubai, Sharjah, Ajman, Abu Dhabi, Fujairah, Ras Al Khaimah and Umm Al Quwain, subject to courier availability.

Delivery is AED 25 for UAE orders below AED 250. Orders of AED 250 or more qualify for free delivery.

Yes. UAE orders of AED 250 or more qualify for free delivery; orders below AED 250 have a delivery charge of AED 25.

Estimated delivery: Dubai, Sharjah and Ajman 1–2 business days; Abu Dhabi 2–4 business days; Fujairah, Ras Al Khaimah and Umm Al Quwain 1–4 business days. These estimates depend on courier availability and are not guaranteed arrival dates.

Review any tracking details provided with your dispatch confirmation. If they are unavailable or unclear, email luxurynotes5@gmail.com with your order number.

Contact us with your order number and tracking information. Check whether someone at the delivery address received the parcel. The current policy provides for help with carrier enquiries; a replacement or refund is not automatically confirmed.

Yes. Request a change-of-mind return within 7 calendar days of delivery. The perfume must remain sealed, unopened and unused. Email luxurynotes5@gmail.com before returning it. The customer pays change-of-mind return shipping.

Opened or tested perfume is not eligible for a change-of-mind return. Damage, defects, leakage and incorrect-item concerns are handled separately; this does not limit applicable legal rights.

Do not use a damaged bottle. Email luxurynotes5@gmail.com with your order number and clear photos within 48 hours of delivery where possible. Keep the packaging where safe and wait for safe return instructions. Luxury Notes covers return shipping for damaged items. The reporting request does not limit applicable legal rights.

Email luxurynotes5@gmail.com with your order number, details and clear photos within 48 hours of delivery where possible. Keep packaging where safe. Incorrect-item and missing-item concerns are reviewed separately from change-of-mind returns; Luxury Notes covers return shipping for incorrect items. Applicable legal rights are preserved.

Contact luxurynotes5@gmail.com before sending anything back. Keep perfume sealed, unopened and unused when requesting a change-of-mind return within 7 calendar days of delivery. Support must confirm exchange arrangements; a request does not reserve stock.

Approved refunds are processed within 7 business days after inspection and approval, not from the initial request date. Payment-provider posting can be separate. Contact support to confirm the refund method for your order, including COD; no unverified bank-transfer procedure is promised.

Email luxurynotes5@gmail.com first and wait for the confirmed return destination and instructions. Do not send perfume to an unconfirmed address.

A gift collection is available on the storefront. Check the product’s set contents and review delivery information before ordering. Gift wrapping, personalised messages and invoice removal are not confirmed services.

Keep the perfume sealed, unopened and unused for a change-of-mind return and request it within 7 calendar days of delivery. Provide the order reference or ask the purchaser to email luxurynotes5@gmail.com. Support must confirm arrangements and the refund recipient.

Email luxurynotes5@gmail.com or use the existing Contact Us form. Include your order number where relevant. No support-hours or response-time guarantee is added.

Read the Privacy Policy and Your Privacy Choices page where applicable. Email luxurynotes5@gmail.com with your privacy enquiry without sharing passwords, full card details or verification codes.